Robyn and Robert have been my bookkeepers for over 10 years. They are a no fuss, straight-shooting, understanding Bookkeepers. They understand that not everything works smoothly in a business and I have a multichannel business and not every software does and says what it’s meant to consistently! So sleuthing and phone calls solve these errant issues. Above all, they work tirelessly, always remotely (that being country Tas or now country Vic) to reconcile my accounts, answer Superannuation questions, Tax or random (I don’t know what I did in) XERO questions. They are always responsive, understanding and very human! One thing I also really appreciate is the unfortunate icky end of business whereby people don’t pay their accounts, and that Robyn and Rob gives these customers calls and emails to chase them up, but when the timeline is beyond reasonable she or they step in and make those very much needed “payment now, enough is enough” phone calls. I’ve been lucky to only have to need these a few times, but Terms are Terms(!), and cashflow is essential for a business to be sustainable over the years.
I’ve been in business 15 years. Robyn & Rob are what you need do to all the backdrop bookkeeping (and more)
Robyn and Rob have been fantastic help as I’m good at my job but not so good at the bookkeeping side but with help from BUMs I am managing to get my head round it. Robyn or Rob are only a phone call away when I need them. I highly recommend BUMs
Robyn was punctual (I was held up 5 minutes in the traffic). I could see that Robyn understood immediately what my problem was and in the effort of getting the figures together for our meeting, I had actually solved the problem. Robyn could see that I was on top of it and after 5 minutes they left without charging me. I was impressed. I will use them again and also I am working on my husband to get Robyn to set him up with MYOB when he moves full time into private practice. It was a good experience. Thank you. Penny Jools
Dean Cato – Jim’s Dog Wash
Robyn has been nothing but helpful with a newbie (me) and my MYOB. Robyn has gone out of her way to help me through everything from start to finish and do our BAS as well. Robyn has been available to help me via phone, text and email and has always responded in a prompt manner. Her professionalism and knowledge is nothing but the best I have ever come across. Extremely highly recommended!
Dunalley Tasman Neighbourhood House
Robyn has been working with us for over 18 months she has been absolutely fantastic; reliable, organised, informative and importantly very flexible and responsive to any urgent or slightly out side of the square issues that pop up. We would highly recommend BUM services to any organisation or business.
We have found Bums to be an invaluable asset to our businesses. Not only are they knowledgeable, they are extremely helpful, practical, personable , and always always approachable. Have saved us many hours and eased lots of angst.